Shipping policy
Shipping Policy
Last updated: 13 September 2026
Thank you for shopping with Afterloo.
This Shipping Policy explains how orders placed through afterloo.com are processed, shipped, and delivered.
Afterloo is operated by:
Beyondx Ltd
15 Cubit Street
Aylesbury
HP19 8FT
United Kingdom
Email: hello@beyondx.uk
Phone: +44 7437 156836
Website: afterloo.com
1. Free Worldwide Shipping
We offer free standard shipping worldwide on eligible orders placed through afterloo.com.
There is no minimum order value required for free standard shipping unless otherwise stated during checkout.
Where expedited, express, or premium shipping options are available, additional charges may apply. Any such charges will be clearly shown before you complete your order.
2. Order Processing
Orders are normally processed before shipment within the processing timeframe shown on our Website or during checkout.
Orders placed on weekends, public holidays, or during especially busy periods may take longer to process.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.
3. Estimated Delivery Times
Delivery times vary depending on the destination, local courier network, customs processing, and other factors outside our control.
Typical estimated delivery times may vary by region.
Delivery estimates provided on our Website, at checkout, or in order confirmation emails are estimates only and are not guaranteed delivery dates.
International deliveries may take longer during:
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peak shopping periods;
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public holidays;
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customs inspections;
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severe weather;
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transport disruption; or
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other circumstances beyond our reasonable control.
4. International Shipping
We offer shipping to many countries and regions worldwide.
Availability may depend on the destination, local laws, carrier restrictions, or logistical limitations.
We reserve the right to refuse or cancel orders to destinations where shipping is unavailable, restricted, unsafe, or commercially impractical.
If we are unable to fulfil an order after payment has been received, we will issue an appropriate refund.
5. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price and may be payable by the customer.
Customs rules vary between countries, and customers are responsible for complying with the import requirements applicable to their destination.
Afterloo and Beyondx Ltd are not responsible for delays caused by customs authorities.
6. Tracking
Where tracking is available, tracking information will normally be sent to the email address provided during checkout after the order has been dispatched.
Tracking information may take some time to become active after shipment.
Some international shipping services may offer limited tracking once a parcel enters the destination country's local postal or courier network.
7. Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check your shipping information before completing your purchase.
If you realise that you have provided an incorrect address, contact us as soon as possible at:
We will try to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
If a parcel is returned to us because the address supplied was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the order can be resent.
8. Failed Delivery Attempts
Customers are responsible for following any instructions provided by the delivery carrier regarding attempted deliveries, collection points, or redelivery.
If a parcel is returned because delivery was repeatedly unsuccessful or the parcel was not collected within the carrier's required timeframe, please contact us for assistance.
Additional delivery charges may apply if the parcel needs to be shipped again.
9. Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.
If your order appears to be significantly delayed, please contact us at:
Please include your:
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name;
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order number; and
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delivery address.
We will review the available tracking information and assist you where possible.
10. Lost Parcels
If tracking indicates that a parcel has been lost or if an order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.
We may need to investigate the shipment with the relevant carrier before providing a replacement or refund.
Where appropriate, we will resolve confirmed lost shipments in accordance with applicable consumer law.
11. Damaged Packages
If your order arrives visibly damaged, please take photographs of the packaging and product where possible and contact us promptly.
Please email:
Include your order number and photographs showing the damage so that we can assess the issue.
Your statutory rights regarding faulty or damaged goods are not affected.
12. Delivery Confirmation
Where tracking indicates that an order has been delivered but you cannot locate the parcel, we recommend checking:
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around the delivery location;
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with members of your household;
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with neighbours where appropriate;
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with reception or building staff; and
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with the relevant courier.
If the parcel still cannot be located, contact us and we will assist where reasonably possible.
13. Risk and Ownership
For consumer orders, responsibility for the goods will pass to you in accordance with applicable consumer law.
Nothing in this Shipping Policy affects your statutory consumer rights.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping services, delivery partners, operational practices, or legal requirements.
The latest version will be published on afterloo.com.
15. Contact Us
If you have any questions about shipping or delivery, please contact:
Beyondx Ltd
15 Cubit Street
Aylesbury
HP19 8FT
United Kingdom
Email: hello@beyondx.uk
Phone: +44 7437 156836
Website: afterloo.com